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RETURN POLICY

Last updated February 15, 2023


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at contact@illusivecomics.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Illusive Comics & Games
Attn: Returns
RMA #
5245 Stevens Creek Blvd
Santa Clara, CA 95051
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.

EXCEPTIONS

The following items cannot be returned or exchanged:
     ●     Items in regular condition.


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
     ●     Sale items are FINAL SALE and cannot be returned.
     ●     The only items that can be returned are those with hidden damages. For games missing pieces we have been directed by all game publishers to reach out and get you replacement pieces or replacement copies. For events that we cancel- you will receive a full refund. For events that you cancel, before the event starts, you will receive store credit. For events that you miss, you forfeit your fee..

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

408-985-7655
contact@illusivecomics.com
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All materials copyright Illusive Comics and Games, LLC, © 2007-2023
  • HOME
    • NOW HIRING
    • CONTACT US
    • TEAM ILLUSIVE
    • Policies & Disclaimers
      • Privacy Policy
      • Cookie Policy
      • Terms & Conditions
      • Return Policy
      • Disclaimer
      • Shipping Policy
      • Acceptable Use Policy
  • SHOP
  • GAMES
    • SHOP
    • PREORDER
    • RENT A GAME
    • CALENDAR
    • PREREGISTION
    • GAME TABLE RESERVATIONS
  • COMICS
    • BECOME A COMIC SUBSCRIBER
    • NEW RELEASES
  • SPECIAL ORDERS
  • Libraries
  • ACCESS